Healthcare & Startup Consulting

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Transitioning to a virtual care platform in an existing outpatient multi-specialty clinic

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Overview

[/vc_column_text][vc_column_text]An existing multi-specialty outpatient clinic in the Greater Toronto Area expanded just prior to the COVID-19 pandemic to include walk-in Family Medicine services. The clinic’s management team did not have a contingency plan for the sudden decline in patient volumes necessitated by infection control considerations during the initial phases of the pandemic.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/6″ el_class=”pg-services-content” el_id=”case-study-icon-mobile”][vc_icon icon_fontawesome=”fa fa-cogs” color=”white” background_style=”rounded-less” background_color=”custom” size=”lg” align=”center” css_animation=”fadeIn” custom_background_color=”#32b7ea”][/vc_column][vc_column width=”5/6″ el_class=”pg-services-content” css=”.vc_custom_1641481912444{margin-bottom: 60px !important;}” el_id=”case-study-content-mobile”][vc_column_text css=”.vc_custom_1638288451583{margin-bottom: 15px !important;}”]

Challenges

[/vc_column_text][vc_column_text]Revenues dropped substantially at this brick-and-mortar clinic when patients started choosing virtual-care options. Clinic management approached MDconsultants to assist with deploying a new virtual care platform for the clinic and developing protocols to ensure the provision of safe in-person care.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/6″ el_id=”case-study-icon-mobile”][vc_icon icon_fontawesome=”fa fa-handshake-o” color=”white” background_style=”rounded-less” background_color=”custom” size=”lg” align=”center” css_animation=”fadeIn” custom_background_color=”#32b7ea”][/vc_column][vc_column width=”5/6″ el_class=”pg-services-content” el_id=”case-study-content-mobile”][vc_column_text css=”.vc_custom_1638288608562{margin-bottom: 15px !important;}”]

Value delivered

[/vc_column_text][vc_column_text]MDconsultants:

• Reviewed current COVID-19 protocols at the clinic and implemented the latest evidence-based protocols to ensure in-person care could resume safely. This included advice on screening, ventilation, and PPE use/disposal.
• Researched available turn-key virtual care offerings and provided a cost-benefit analysis of each platform based on the clinic’s needs.
• Recommended investment in an existing virtual care platform that would strategically position the clinic with a competitive advantage beyond the pandemic.
• Conducted in-situ testing of the new virtual care platform and developed new workflows to ensure minimal disruption to clinical routines while focusing on the principle of patient centered care.
• Partnered with the clinic to review their workflows monthly on a longitudinal basis. Within 3 months of implementation, the clinic surpassed pre-pandemic patient volumes and revenues.

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