An existing multi-specialty outpatient clinic in the Greater Toronto Area expanded just prior to the COVID-19 pandemic to include walk-in Family Medicine services. The clinic’s management team did not have a contingency plan for the sudden decline in patient volumes necessitated by infection control considerations during the initial phases of the pandemic.
Revenues dropped substantially at this brick-and-mortar clinic when patients started choosing virtual-care options. Clinic management approached MDconsultants to assist with deploying a new virtual care platform for the clinic and developing protocols to ensure the provision of safe in-person care.
MDconsultants:
